Crowd strike is an antivirus program that is installed on servers and laptops/desktops. The update corrupted a file that caused the operating system not to boot. The impact is thousands of hours of manual labor to recover these servers and endpoints. You have to do it in person unless your user is tech savvy enough to get into safe mode and delete a file. And you need admin rights
I’ve used SailPoint at two different jobs. It’s got its issues. But it’s also a really powerful system for enterprise level identity and access management when configured correctly.