I think it is just a new modern game so therefore hyperbole demands it much be either the best thing ever or trash. A lot of people said RDR2 was "dated" design as well. I think they both have strengths, same with Cyberpunk. I think only BG3 is a step forward for RPG storytelling, Cyberpunk, Starfield, Red Dead all have issues, but they allow the player to get immersived in their worlds and at the end of the day that's all that matters.
I remember coming to Discord from Skype and it was definitely an adjustment. Discord wants everything in a server, so direct messages/call between users is a bit offuscated. Once you get used to that it makes some sense, but if you were a primary Slack/Skype/Teams users you might have some initial friction. I know I did