Seems you’re the one who doesn’t understand what a rhetorical question is. Hint - it’s not what you retrospectively call a question when you get called out on your laziness.
Nor is it rhetorical when you ask a question and then spend several lines going on about it, and making it clear that you really did want to talk about an answer.
That’s the whole point of a subscription based service - you pay a fixed fee every month and they ensure you have a working mouse. If it dies, they send you a new one, or perhaps they give you two so that you still have one working mouse while waiting for the replacement.