Hello Mozilla Connect Community, I’m Chance York, a User Researcher on the Firefox User Research team. I’m reaching out because our team has created a survey to gather opinions on a handful of browser features, some of which were suggested previously on Mozilla Connect. Your feedback on this survey...
The problem with this design is, if people do not care, then they will give random answers, if they don’t have the option to not care. Also this would be important information for Mozilla too, if many people do not care about a specific question. So I feel like they should have done that. But, who am I…
Presumably if people don’t care, they don’t fill in the survey. But as an extra failsafe, they’ve also included the feature “twice as slow as your current browser”. If you rank that high, then your result can probably be discarded.
But yeah, this design has worked well for many other surveys, so presumably it’ll work well for this one. They’re the experts :)
Presumably if people don’t care, they don’t fill in the survey.
That’s not what I said. People care about the survey and they do a favor to Mozilla with it. And if a question does not have the answer they want to give, then it becomes a problem. It’s a different scenario than what you were saying.
But yeah, this design has worked well for many other surveys, so presumably it’ll work well for this one. They’re the experts :)
With that attitude and without acknowledging a problem, it won’t get better. If they were the experts, then they wouldn’t need a survey. But its easy to discredit any credit with that dumb argument.
The problem with this design is, if people do not care, then they will give random answers, if they don’t have the option to not care. Also this would be important information for Mozilla too, if many people do not care about a specific question. So I feel like they should have done that. But, who am I…
Any uncertainty would be filtered out by the scale of people answering
Presumably if people don’t care, they don’t fill in the survey. But as an extra failsafe, they’ve also included the feature “twice as slow as your current browser”. If you rank that high, then your result can probably be discarded.
But yeah, this design has worked well for many other surveys, so presumably it’ll work well for this one. They’re the experts :)
That’s not what I said. People care about the survey and they do a favor to Mozilla with it. And if a question does not have the answer they want to give, then it becomes a problem. It’s a different scenario than what you were saying.
With that attitude and without acknowledging a problem, it won’t get better. If they were the experts, then they wouldn’t need a survey. But its easy to discredit any credit with that dumb argument.
They’re the experts in survey-taking, not in knowing what the users want - the users are experts in that. Hence the survey.
That remark was basically a reformulation of and agreeing with your “But, who am I…”