Long story short, my son plays Minecraft on the iPad and used some gold coins to purchase an add-on (“TNT!”) from the marketplace. Unlike other addons that work fine, this one gives a “Download Failed” error message every time he tries to install it. I can not, for the life of me, figure out where a support option is for Mojang to help resolve the issue or refund the coins. Does anyone here have any suggestions?
This is a last resort, and will almost certainly get the Microsoft account used for the purchase banned.