Is there anybody else experiencing that they are forced to relogin (enter credentials) for the ProtonVPN app on MacOS each time it has entered power save mode/been in standby?

Extremely annoying.

  • Knasen@lemmy.worldOPEnglish
    1·
    9 months ago

    Weird. This occurred for me for about two weeks then vanished itself.

    Support eventually got back to me but by then it was working again.

    Their suggestion below if someone encounters the same again:

    • Launch the application
    • Click the “Help” category from the menu
    • Click “Clear application data” and submit
    • Restart your system

    Afterward, launch the application again and let us know if the issues persist.

    If issue persists, please try to perform a clean reinstall. In order to do that:

    • Navigate to macOS System preferences -> Network -> select the Proton VPN profile and then click on the “-” minus sign to remove it
    • Download the uninstaller: https://freemacsoft.net/appcleaner/
    • Install and open it
    • Find the Proton VPN application on your device
    • Drag and drop the Proton VPN application to the app cleaner
    • Once it is deleted, clear your trash bin
    • Download the latest Proton VPN application version through the following link: https://protonvpn.com/download-macos