I just sent my ThinkPad X13 Yoga Gen 2 in for service the other day, it hasn’t yet reached the depot but I’m worried after seeing reviews online about Lenovo’s customer service. I know people are definitely more likely to write a review if they have a bad experience than a good one.

The repair is just for the TrackPoint, which hasn’t been really up to the old ThinkPads I’ve had (T23, T43, T61, T410, T460) and had recently stopped going to the right entirely. TrackPoints are the only reason I still buy ThinkPads and not something like a framework (and I don’t think I can go back to non 2-in-1 laptop after this last one)

I also took the NVMe drive out and swapped it with one that had a fresh install of windows 11 on it so that I could use my data while it was sent in. Will they refuse to work on it if they have a non oem drive inside?